Mail — Reply, Forward & Delete

After reading an email, you can reply to the sender, forward to others, or delete it.

Prerequisites

• A SOGo 5 account with valid credentials
• You are logged into SOGo 5
• At least one email in your inbox

Part 1: Reply to an Email

Step 1: Select the Email

Click on the email you want to reply to.

Step 2: Click Reply

Click the Reply button in the email viewer toolbar.

The reply composer opens with the recipient and subject pre-filled.

Step 3: Write and Send

Type your message and click Send.

Part 2: Forward an Email

Step 1: Select the Email

Click on the email you want to forward.

Step 2: Click Forward

Click the Forward button.

Step 3: Add Recipients

Enter the email address of the person you want to forward to, then click Send.

Part 3: Delete an Email

Step 1: Select the Email

Click on the email you want to delete.

Step 2: Click Delete

Click the Delete icon (trash can).

The email is moved to the Trash folder.

tip

To permanently delete an email, empty the Trash folder by right-clicking it and selecting "Empty Trash".

Keyboard Shortcuts

Action: Description	Windows/Linux	Mac
Reply	Ctrl + R	⌘ + R
Delete	Delete	Delete
Forward	Ctrl + F	⌘ + F

warning

Delete actions move emails to the Trash folder. To recover, select the Trash folder and drag the email back to Inbox.

Troubleshooting

Issue: Description	Possible Cause	Solution
Reply/Forward button not visible	Email body already open	Close the compose window and try again
Email not in Trash after delete	Trash folder full	Empty the Trash folder first
Reply bounces	Invalid recipient email	Verify the email address is correct

Accessibility

Keyboard Navigation

This application supports keyboard navigation. No mouse required for completing this task.

Action	Keyboard Shortcut: What key to press	Notes: Additional information
	Navigate modules	Tab / Shift+Tab
	Select/activate	Enter or Space
	Cancel/close	Escape
	Navigate lists	Arrow keys

Screen Reader Navigation Order:

1. Sidebar navigation → Tab to enter
2. Module content → Arrow keys to navigate
3. Action buttons → Space or Enter to activate
4. Forms → Tab between fields, arrows for dropdowns

High Contrast Mode

SOGo supports high contrast and dark mode. Toggle via user preferences or use browser/OS-level accessibility settings:

• Windows: Win+Ctrl+C toggles high contrast
• macOS: System Preferences → Accessibility → Display → Increase contrast
• Browser Extensions: Dark Reader, High Contrast (Chrome)